Just a week ago, I got on my soapbox and declared my hatred of fast food. I believe my exact quote was…
“…I am starting a boycott of fast food restaurants that do not provide good service or good food. Life is too short to waste a meal on junk and deal with bad service.”
Alight so I’m still good. I did NOT really break my boycott when I went to Chick-fil-A tonight. Yes, yes, yes I went to Chick-fil-A. Sometimes there just isn’t enough hours in the day and we need to eat!
However, my experience at Chick-fil-A was the complete opposite of the Burger King Fiasco last week.
First, when I went to order, I was immediately waited on, even though the restaurant was quite busy. The girl behind the counter was pleasant, courteous and even friendly, if you believe it!
Now, the husband was with the toddler in the gym so I ordered alone. When the worker realized I was alone trying to carry everything, she offered to take my drinks to the table!
WHAT? Take my drinks to the table? That would be FABULOUS, “thank you” I said and she responded pleasantly, “You’re welcome”.
It puts a smile of my face just thinking about it.
While we were getting settled in the booth another worker came over to the table, gave me a place mat for the toddler and asked if I wanted fresh pepper on my salad. Seriously, are you kidding? Isn’t this a fast food joint? Did I not just rant about bad service and workers treating me with disdain and another fast food place just 2 miles away.
I told you I could not have had a more opposite experience. But wait, it get’s better!
After enjoying my fabulous salad and diet lemonade(one of my favorite non-water drinks), we let the toddler go back into the gym. While we were watching him through the window, another worker came over and offered to get us drink refills!
I almost fainted!
What a fabulous customer service experience. Really, being a mom, I’m always trying to teach the toddler to be courteous by example. So I’m a big ‘please’, ‘excuse me’, ‘thank you’, ‘you’re welcome’ type of person. I’ve never heard more of those phrases in a 20 minute period before. Every person I interacted with was just SO pleasant!
But what about the food? Well, me, I love Chick-fil-A’s choices, the grilled sandwich, the salads and the fruit cups great options! And of you want to splurge on fries, I mean nothing beats their waffle fries, they even leave the skin on!
So, I am removing Chick-fil-A from my boycott. I’m not claiming all Chick-fil-A’s are created equal but the ones in my area just seem to be a step above the McDonalds and Burger Kings.
If you are interested in seeing the nutritional information for the menu items check out their nutritional calculator. Oh! and apparently I’m not the only ones who thinks they have the right idea about customer service. ;~)